The Service Relationship Manager(SRM) is a key individual
within the Services & Support organization whose principle
objective is to drive service delivery success to maximize
Fortinet customer success for assigned strategic accounts.
The SRM has a solid technical understanding of how Fortinet
products and services are utilized by the customer, and uses
this to effectively resolve issues and propose innovative solutions.
The SRM is the voice of the customer within Fortinet and is closely
involved all customer escalations, working closely with other
support team members to organize and manage customer escalations.
The SRM continually assures the value of services across the
customer’s organization and jointly defines objectives and
measures to drive improvements. The SRM leads service meetings
and conference calls to discuss open incidents, oversees implementation
project services and plans and holds Quarterly Service reviews.
|応募資格||英語能力 ：ビジネス会話 (TOEIC 735-860)